Frequently Asked Questions

Commissary and Trust Fund Department

Frequently Asked Questions

Q. How do I send money to an inmate?

A. You have eight (8) options:

Money order or cashier's check
Monthly checking account debit (ACH)
ACE – America’s Cash Express
JPAY
MoneyGram® Express Payment
TouchPay Payment Systems
Western Union Convenience Pay
Western Union Quick Collect

Click Here to view and print instructions for using the above options.

Q. Has the payment I sent been posted to the inmate's account?

A. Call (936) 438-8990 and provide inmate TDCJ number, inmate name, your name, amount of deposit and the date it was sent. We will only verify this information to the sender.

Q. What is the inmate's account balance?

A. This information cannot be provided as it is confidential.