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Victim Services Division

Angie McCown, Director, Victim Services Division
Angie McCown
Director

The mission of Victim Services Division is to provide a central mechanism for crime victims to participate in the Criminal Justice System.

Contact:

Mailing Address:

Texas Department of Criminal Justice
Victim Services Division
PO Box 13401 Capital Station
Austin, Texas 78711-3401
Phone: (800) 848-4284
Fax: (512) 452-0825
E-mail: victim.svc@tdcj.texas.gov

Our promise to victims and their families

The TDCJ Victim Services Division is dedicated to providing direct, personal service to victims and their families throughout Texas, as well as, assisting those outside our state to the best of our ability. It is our goal to assure victims that they are not left behind at the crime scene, but can be involved in all parts of the criminal justice system if desired.

How to contact the Victim Services Division

1-800-848-4284
(512) 406-5900
Monday through Friday
8:00 a.m. to 5:00 p.m. (Central Standard Time)
E-mail: victim.svc@tdcj.texas.gov

If you are trying to contact us after business hours, please leave a message and we will contact you as soon as possible.

Prosecutors' offices click here here for information on the new Subsequent Indictment on Article 42A.054(a) Offense and/or Finding of a Deadly Weapon Notification form and instructions.

Upcoming Events/New Services

  • Check back for announcements regarding the Texas Victim Assistance Training (TVAT) Academy 2018. Click here for more information.

  • The TDCJ Victim Services Division is now providing two additional notifications on the warrant process for all registrants on our confidential notification database. These two notifications inform victims if an arrest warrant is withdrawn or if an arrest is made on an offender who is on parole supervision. Statutory victims may elect to receive these notifications via text message and may contact the TDCJ Victim Services Division for more information on the process. Parole Warrant Process Information.

Summary of Services We Provide

Our division is organized into two sections, Notification and Programs. A summary of these sections is provided below.

Notification

Notification Registration


Written Notification

The Victim Notification System (VNS) utilizes a confidential database to provide registrants with notifications regarding offenders). Notifications are available via e-mail, letter, or both. The system provides over 80 points of possible notification concerning several phases of an offender's incarceration and the parole review process.

If you are a victim of a crime, surviving family member, witness or concerned citizen, and would like to register for notification on an offender who is in TDCJ custody or on parole/mandatory supervision, please contact our office at (800) 848-4284 or by e-mail at victim.svc@tdcj.texas.gov.

Text Notification

The TDCJ Victim Services Division offers text notifications for statutory victims of offenders who are on parole supervision. Statutory victims can register to receive text notifications when a warrant is issued, a warrant is withdrawn, or an arrest is made on an offender who is on parole supervision. Text notifications are time sensitive and are generated 24 hours a day, 7 days a week. To receive text notifications, statutory victims must register their cellular phone number with the TDCJ VSD confidential Victim Notification System (VNS). Registrants must specifically request to receive this notification even if we have their contact information on file. Registrants may easily opt-out of the text service by contacting the TDCJ VSD.

Automated Telephone Services

In addition to the written notification services, the Victim Services Division offers automated telephone services. VNS registrants can call (877) 894-8463 and enter their PIN (Personal Identification Number) to obtain limited offender information 24 hours a day in English or Spanish. If requested through TDCJ-VSD, VNS registrants can receive an automated telephone call when an offender is being processed for release. For more information, please contact our office at (800) 848-4284 or e-mail at victim.svc@tdcj.texas.gov.

If you are registered on our Victim Notification System and receive an e-mail, letter, or phone notification from the TDCJ Victim Services Division or the Texas VINE system that you feel is in error, please contact us at (800) 848-4284, (512) 406-5900 or victim.svc@tdcj.texas.gov.

Programs

Texas Crime Victim Clearinghouse (TxCVC)

The Texas Crime Victim Clearinghouse (TxCVC) provides training and technical assistance to criminal justice and victim services professionals and direct services to crime victims. The goal of the TxCVC is to provide focus, leadership, and coordination necessary to continue and improve services so that victims are afforded a full measure of justice and all possible assistance. The TxCVC was established and operated by the Governor’s Office in 1983 until its official transfer to the Texas Department of Criminal Justice (TDCJ) Victim Services Division (VSD) in March of 1996.

TxCVC Services:

  • Victim Impact Statement (VIS) Form
  • Training and Technical Assistance
  • Direct Services for Crime Victims
  • Publications/Resources

Victim Offender Mediation Dialogue (VOMD)

The TDCJ Victim Services Division Victim Offender Mediation Dialogue (VOMD) program, in accordance with Code of Criminal Procedure art. 56.13, provides an opportunity for victims or surviving family members of violent crime to initiate an in-person meeting with the TDCJ offender responsible for their victimization. Creative alternatives to mediation are also an option, and typically include a letter written by the victim. For more information, please visit the VOMD page at http://www.tdcj.texas.gov/divisions/vs/vomd.html.

Offender Apology Bank

The Victim Services Division processes received unsolicited letters from offenders incarcerated in TDCJ - Correctional Institutions Division (adult prison system) expressing apologies to the victims of their crimes. To reduce the likelihood of possible re-victimization, the VSD processes appropriate apology letters according to the established division procedures.

Upon receipt of an apology letter from an offender, the VSD staff screen the letter and first determine whether applicable contact rules, laws, or court orders prohibit the offender from contacting the victim. If so, the VSD may report an offender for the possible violation and the apology letter process shall end. If an apology letter is screened and approved for further processing, the VSD will attempt to contact the victim to inform them of the letter, and offer them the choice of receiving the letter.

The offender is not notified as to whether or not the victim was successfully contacted or the victim’s decision regarding the letter. In the event that the VSD is unable to contact a victim about an appropriate apology letter, the letter is stored and shall be available at the request of the victim.

Victim Resources