Administrative Review & Risk Management Division
Offender Grievance Program
To promote awareness and positive intervention between staff and offenders, to identify and resolve issues at the lowest possible level, and to facilitate the flow of information between the Units and Agency leaders.
General Information
- All TDCJ offenders have access to the Offender Grievance Program to present written complaints related to their classification, personal property, disciplinary status, or other confinement issues within the agency’s control.
- Grievance forms and instructions on how to use the grievance procedure are available from staff in each housing area or at the Law Library.
- Offenders who have problems filing grievances, or who do not understand the response to a grievance, may contact the unit grievance investigator for assistance.
- Staff is responsible for fair, prompt responses and actions in response to offender grievances.
- The program also provides a management tool for administrators to keep informed of developing trends and specific problems, while encouraging offenders to interact responsibly with authority to resolve disputes, avoid conflicts and accept rules as a necessary part of participation in society.
- Harassment, retaliation, or reprisal for using the offender grievance process is strictly prohibited.
- LINKS
For More Information
Texas Department of Criminal Justice
Offender Grievance Program
Sandra Murphy, Program Supervisor
P.O. Box 99
Huntsville, TX 77342